By some stroke of luck, I ended up buying a package from Turkcell. Surprisingly, I was able to get in touch with a customer representative in just 15 seconds, even though I hadn't used the package at all. I attempted to cancel my package. After facing a considerable challenge for approximately half an hour, despite receiving discouragement, the task was ultimately terminated. Nevertheless, a termination fee of ₺539 was applied. I questioned Turkcell's concept of fairness; they charged me ₺539 in a mere 15 seconds without offering any kind of service. What you've done is truly disheartening, going against the very essence of humanity and the fundamental value of life. I kindly request that this amount be refunded to me promptly.
Since my Vodafone contract ended, I transferred my number to Turkcell for my own benefit. However, a phone bill appeared before the first month was up. Since Turkcell's internet and coverage are worse than Vodafone's, if I transfer my line again, I will be charged a ₺599.99 termination fee, which do...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
I recently switched my mobile number +90 532 505 ** 55 from Vodafone to Turkcell — and I already regret it. During a short trip abroad, I made two very short calls, together less than one minute in total. That’s it. Yet Turkcell automatically activated a “daily roaming package” priced at ₺350 per da...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
Comments