Turkcell Rip-off - Charged ₺539 for 15 Seconds of Mistake

Turkcell Rip-off - Charged ₺539 for 15 Seconds of Mistake
Kıvanç
March 24, 2024 1:38 AM20

By some stroke of luck, I ended up buying a package from Turkcell. Surprisingly, I was able to get in touch with a customer representative in just 15 seconds, even though I hadn't used the package at all. I attempted to cancel my package. After facing a considerable challenge for approximately half an hour, despite receiving discouragement, the task was ultimately terminated. Nevertheless, a termination fee of ₺539 was applied. I questioned Turkcell's concept of fairness; they charged me ₺539 in a mere 15 seconds without offering any kind of service. What you've done is truly disheartening, going against the very essence of humanity and the fundamental value of life. I kindly request that this amount be refunded to me promptly.

March 24, 2024 1:33 AM

Dear Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell

March 26, 2024 12:20 PM

Dear Customer, Your application to our customer service is under review, and you will be informed once it is concluded. You can use the Turkcell app for any needs related to our products and services. Best regards, Turkcell

March 26, 2024 12:40 PM

Hello Mr. Kıvanç, Your request has been reviewed, and you were informed about the matter by our representative on 25.03.2024. You can use the Turkcell app for any needs related to our products and services. Best regards, Turkcell

Comments

Similar Complaints

Turkcell Overcharges for Internet Service

Burcu
August 3, 2024 1:02 AM60

Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. Wh...