I have noticed that my Turkcell account is being charged 340₺ every month without my consent. I do not have any Turkcell services, including a phone line or internet, and I have not made any payment requests. However, Turkcell continues to deduct funds from my account. I demand an immediate cessation of these charges and a full refund of all the funds that have been deducted from my account.
Turkcell Paycell has been causing me distress for three months. As a last resort, I've closed my line. Despite not being a Paycell member, they've been charging my bill for transactions. I opened a complaint file, and they claimed I must have made purchases, even though I don't have a membership. Wh...
Each month, I receive payments from the Turkcell operator that are higher than my bill amount. I've reached out to customer service several times, clearly stating that I have not gone over any limits or made any extra purchases. Regardless of my objections, they insist on blaming me for lies, contin...
In April, I was contacted by the Turkcell finance department and informed that a loan of ₺66,000 had been taken out in my name using my Turkish ID number. Previously, a device had also been issued in my name without my consent. My line is currently being actively used. Despite repeatedly contacting ...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
After my contract expired, Turkcell renewed it without notifying me, implementing a substantial price increase without my consent. I only discovered the renewal after noticing a significant change in my bill, which left me feeling misled and exploited. Despite reaching out to customer service, I rec...
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