For about two weeks, I have been applying for Turkcell fiber infrastructure installation at my address on 2753rd Street, Erenler Neighborhood, but despite submitting multiple requests, I have received no results. When I checked on Turkcell’s own website, I saw that fiber infrastructure is available both in the market beneath my apartment building and in the building across the street, yet I am not receiving any support. During my first application, two separate records were opened; in the first, I was told to wait, then informed that the request was approved and work would begin. However, 3–4 days later, I was called again and told that the infrastructure was not suitable and no work would be carried out. In my second application, I was told the dealer would contact me, but no one has reached out to me until now. I was not provided with any application or customer number, nor was I asked to make any payment during this process. I have been experiencing this problem for nearly three weeks, and I request that fiber infrastructure installation at my address be completed as soon as possible.
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I have been using Turkcell for my internet service, but after relocating to my new address, they did not activate my connection. It’s been 25 days, and I’m still waiting for my internet to be set up at home. I reached out to customer service several times, and every time I received the same response...
I have been trying to get an e-Sim from Turkcell for exactly 60 days. My requests numbered 171707378 and 171659218, which I made to the Turkcell customer representative, were not provided with a solution and unfortunately, no positive response was given. It does not support the Turkcell application ...
I applied to Turkcell for the Superbox 500 GB 5G service on 12/04/2025 for my address in Hatay Antakya, but the installation has still not been completed, and the process has been seriously delayed. Every time I called customer service, I was told that there was a supply issue. However, people I pe...
Hello. I reside in the AFAD TOKİ residences in the Abazlı neighborhood of Bala district, Ankara. Previously, I used Türk Telekom, but due to poor reception, I switched to Turkcell. Unfortunately, Turkcell's signal is even worse, and the reception issue persists. I have lodged numerous complaints in ...
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