I have been a Turkcell customer for 13 years and currently use the Mega+ 50 GB postpaid plan. On October 21, 2025, at 17:48, I contacted customer service to ask about new packages and prices since my annual contract was ending in three days. I was informed that the new plans had reduced data limits and significantly higher prices. While my current plan costs ₺750, I was told that the same plan under a new contract would cost ₺960. During the call, I asked if I could receive a special discount or offer as a long-time customer, but the representative said that everyone pays the same price and no discounts are available. As a loyal Turkcell customer for many years, I expected a more favorable offer or pricing. I would like to change my plan and benefit from discounted rates for long-term customers. My customer number is 5373**8602. I request an urgent resolution and a response regarding my complaint. If a personalized offer is not provided, I plan to switch my line to Vodafone on October 23, 2025. This year, I am determined—Turkcell no longer makes its loyal customers feel valued.
I have been a Turkcell postpaid customer for about 20 years, currently using the Mega+20GB package for which I pay ₺420 per month excluding taxes. The package includes 1000 minutes of talk time. However, new subscribers are offered the exact same package at much lower prices—for example, a new custo...
I have been using the Turkcell Platinum 120 GB postpaid plan for about 7 years, and during this time I have recommended Turkcell to people around me and used the service with satisfaction. However, for the past 2 years, despite being a long-term and loyal customer, I have not been offered any specia...
I have been using a Turkcell postpaid line since around the year 2000, and I am currently paying ₺431 per month for my Dev Maxi 120 GB package. My current commitment ends on 25 December, and during the renewal phase I was offered a similar package for around ₺520. While I do not find my current pric...
I've been a Turkcell Platinum customer for nearly a decade. As of yesterday, my contract expired. In previous years, they would contact me before my contract ended to offer suitable tariffs and packages, but this year, there has been no outreach whatsoever. I had to call customer service myself to n...
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