Turkcell Superonline carried out work in our building three days ago, claiming the internet infrastructure was being changed, but they gave no prior notice. When it was finally my apartment’s turn, they said time was up and they'd return the next day—but that day never came. Still no internet, and repeated calls to customer service have led nowhere. We trust these big companies thinking they’ll provide solid service, but there’s no solution. Three days have passed, and the team is still working in the same building—just never showing up at my door. There’s no clear plan, no resolution—just delays. Turns out my address was listed under Superonline, but it was too late. They leave you no choice but to cancel your subscription. When I requested cancellation, they told me to first activate the line and then cancel it. How can you cancel something that was never properly installed? I just want a solution.
I had to cancel the service I received from Turkcell Superonline because they didn't have infrastructure at my new address. They asked me for a few documents related to my new address and assured me that no cancellation fee would be charged. I sent the documents, received a confirmation message, but...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
There’s no internet with Superonline. Even though it was extremely difficult to reach the phone number supposedly assigned for reporting technical issues, they still didn’t provide a solution. Every step has been tried one by one. I even restarted the system multiple times and reset the modem, just ...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I use Turkcell Superonline internet service. I've had several internet disruptions and have requested technical assistance several times. I've been without internet for days on end. They charged me twice for technical service costs for faults in their own infrastructure without explaining why or bla...
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