On August 22, 2025, I experienced a serious issue with my Trust Wallet web cold wallet: my entire balance of 5,000 USDT suddenly disappeared. This was a shocking and stressful experience, as I trusted this wallet to safely store my digital assets.
I immediately reached out to Trust Wallet customer support for help. Instead of providing a proper investigation or solution, they told me that I needed to deposit more money in order to resolve the issue. This request was completely unreasonable, and I refused to comply. I already lost a significant amount, and being asked to send even more funds felt unacceptable and unprofessional.
As a result, I am left without access to my 5,000 USDT, with no clear explanation of how this loss occurred or how it will be resolved. This situation has caused me financial harm and destroyed my confidence in Trust Wallet’s security and support system.
I demand that Trust Wallet urgently investigate this issue and restore my lost 5,000 USDT. Customers should never be asked to deposit more money in order to fix a security problem. I expect immediate action to correct this loss and prevent similar cases in the future.
I attempted to transfer 205,000 USDT from my Trust Wallet account to my bank account, but the transaction did not go through. About six months ago, during this transfer process, a large amount of USDT was sent to a cold wallet, and my balance has been stuck there ever since. To complete the transfe...
On September 3, 2025, I transferred 0.7 BNB (around $600) into my Trust Wallet mobile app. The transaction was completed successfully, and the balance appeared in my wallet. However, shortly afterward, my balance was reset to zero, and Trust Wallet transferred my funds to another account without my ...
I had not accessed my Trust Wallet account for a long time. The last time I checked, I had several BNB tokens stored safely inside. However, on the day I logged in to check my wallet balance, I was shocked to find that my entire balance was missing and showing as zero. After reviewing the transactio...
On 18.08.2025, I attempted to transfer 7056 USDT from my Trust Wallet to my Binance account. However, the transfer failed, and I received a notice that the transaction was flagged as suspicious and my balance was blocked. Shortly after, I began receiving calls from individuals using Swiss phone numb...
I am shocked to discover that 4200 USDT has disappeared from my Trust Wallet without any reason or explanation. There was no suspicious activity or warning before this happened, and now I have no idea what to do. I tried to contact Trust Wallet for assistance, but there is no accessible phone numbe...
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