I am writing to formally raise a concern about the refund for my flight ticket, which I purchased on February 11 and canceled on the same day. Trip.com shows that the refund has been processed, but I have not received the amount in my account. I contacted my payment provider to clarify the situation, and they confirmed that no refund has been directed to my account. I have also checked my bank statements multiple times, and there is no record of any incoming transaction from your side. This discrepancy is causing inconvenience, and I request immediate clarification and resolution. Please provide the transaction details or proof of refund along with an estimated timeframe for when the amount will be credited to my account.
I booked a flight through Trip.com, and the ticket was canceled. They claimed the refund was processed, and I received a notification from my bank stating the same. However, shortly afterward, the refunded amount was pulled back from my account without explanation. This cycle has repeated several ti...
I booked a flight ticket on Trip.com but canceled it on the same day. The refund amount of ₺3,554 is marked as "refunded" when I check on the website. However, after contacting my payment provider, I was informed that no refund has been processed to my card. This is extremely frustrating—I followed...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
I requested the cancellation of a ticket I purchased on February 11 within two hours, but even after a month, I have yet to receive a refund. Despite numerous phone calls to customer service, I have been consistently told that the refund will be processed, but it has not been. This lack of action is...
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
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