I am writing to formally raise a concern about the refund for my flight ticket, which I purchased on February 11 and canceled on the same day. Trip.com shows that the refund has been processed, but I have not received the amount in my account. I contacted my payment provider to clarify the situation, and they confirmed that no refund has been directed to my account. I have also checked my bank statements multiple times, and there is no record of any incoming transaction from your side. This discrepancy is causing inconvenience, and I request immediate clarification and resolution. Please provide the transaction details or proof of refund along with an estimated timeframe for when the amount will be credited to my account.
I booked a flight through Trip.com, and the ticket was canceled. They claimed the refund was processed, and I received a notification from my bank stating the same. However, shortly afterward, the refunded amount was pulled back from my account without explanation. This cycle has repeated several ti...
I booked a flight ticket on Trip.com but canceled it on the same day. The refund amount of ₺3,554 is marked as "refunded" when I check on the website. However, after contacting my payment provider, I was informed that no refund has been processed to my card. This is extremely frustrating—I followed...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
I booked a flight ticket through Trip.com on November 20 and canceled the reservation just a few minutes later. On the same day, Trip.com promptly processed the refund, but Ziraat Bank has yet to credit the amount to my account. I’ve contacted Ziraat Bank multiple times to address this issue, but d...
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