I booked a flight ticket through Trip.com on November 20 and canceled the reservation just a few minutes later. On the same day, Trip.com promptly processed the refund, but Ziraat Bank has yet to credit the amount to my account.
I’ve contacted Ziraat Bank multiple times to address this issue, but despite my repeated complaints, the refund has not been resolved. It’s incredibly frustrating to deal with such delays, especially when the refund was processed weeks ago. I expect Ziraat Bank to act quickly and ensure the refund is credited to my account immediately. Please address this issue urgently, as the delay is unacceptable.
On February 17, 2025, I canceled a hotel reservation on Booking.com in full accordance with the cancellation policy. Shortly after, I received an email from Booking confirming that the refund had been processed and would be credited to my account within 7–12 business days. However, as of April 11, 2...
I am writing to formally raise a concern about the refund for my flight ticket, which I purchased on February 11 and canceled on the same day. Trip.com shows that the refund has been processed, but I have not received the amount in my account. I contacted my payment provider to clarify the situation...
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
I booked a flight through Trip.com, and the ticket was canceled. They claimed the refund was processed, and I received a notification from my bank stating the same. However, shortly afterward, the refunded amount was pulled back from my account without explanation. This cycle has repeated several ti...
I booked a flight ticket on Trip.com but canceled it on the same day. The refund amount of ₺3,554 is marked as "refunded" when I check on the website. However, after contacting my payment provider, I was informed that no refund has been processed to my card. This is extremely frustrating—I followed...
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