In June, I booked a stay for three adults and one child at Victory Volare Hotel through TripAdvisor. Despite clearly requesting a room with beds, we were given a sofa room. In July, I wanted to extend my stay for another trip, but when I called today to add one more day, I was told that my request for a bedded room was not recorded and that switching to a bedded room would incur an extra charge.
This is the second time in just 1.5 months that I will face the same room type issue. I already paid a partial amount for this booking, and now I requested a refund. They told me it would take 7-8 business days, but I feel ignored and mistreated by your staff. I am particularly dissatisfied with the service provided by S**** Hanım, M***** Hanım, and the unhelpful C**** Hanım on the phone.
I also find it unacceptable that the room assignment depends on the person you speak to at the reception. I plan to file a complaint with the relevant authorities and request that our phone conversations be reviewed.
On August 20, we traveled from Antakya to Marmaris after making a family room reservation for 2 adults and 4 children over the phone through Jolly Tour. When we arrived at the hotel, we were given a small room with only two beds. When I informed the reception, they said they could “open an extra bed...
I checked into Armada Resort Side Manavgat Hotel on June 28 and paid a total of $1,416. I am still staying at the hotel and have five days left. However, from the very first day, I have experienced serious service issues. The staff are generally indifferent and unhelpful in every matter. The hotel i...
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