I purchased an iPhone 13 from Trendyol, and the phone arrived on December 9. Although the phone was in the box, the packaging was very careless. Upon opening the box, I noticed a one-centimeter scratch on the back of the phone. I reported the issue to Trendyol and requested a replacement or refund. They generated a return code and picked up the product from me on December 11. Despite using Trendyol Express, there was a significant delay, and they only got back to me on December 19, nine days later. They claimed that since the brand is Apple, they couldn’t process the return or replacement, citing Apple's need for personal information, and said they would return the phone to me. They explained that I needed to send the phone to Apple, wait for a report, and then send it back to Trendyol to process the return or replacement. This is something they could have informed me of when I first requested a return. I have been waiting for 15 days without a phone. They took my money, and I still don’t have the phone. Now I have to wait another month for the whole process. How am I supposed to manage without a phone for a month? The brand-new product has been moving from one place to another due to the courier company, and Trendyol has failed to stand behind the defective product they sold, leaving me completely dissatisfied.
I ordered an iPhone 16 Pro Max 1TB via Trendyol on 03.12.2024. I paid exactly ₺113,000 for it. I opened the phone the day it arrived from the cargo and saw that there was a crack in the upper right corner. I created a return code the same day and sent it back. I also sent the videos and photos I too...
I bought an iPhone 15 Pro from Trendyol's store. Upon receiving the package, I eagerly unpacked it and meticulously documented each step. However, much to my disappointment, the device failed to power on when I attempted to switch it on. Upon plugging it in to charge, I stumbled upon instructions to...
I purchased a cell phone from Trendyol, a platform I've used many times before without problems. However, this time there was an issue. For order 867261292, the return with code 8405 was rejected by the seller. Trendyol initiated a 21-day technical service inspection period, but the phone has seriou...
I bought a phone from Trendyol in July for ₺11.000. After using it for a while, I recently received a legal warning via SMS stating that my phone was cloned and deemed illegal. I immediately contacted Trendyol, shared the SMS and a screenshot of the e-government inquiry as requested, and was told to...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
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