I bought an iPhone 15 Pro from Trendyol's store. Upon receiving the package, I eagerly unpacked it and meticulously documented each step. However, much to my disappointment, the device failed to power on when I attempted to switch it on. Upon plugging it in to charge, I stumbled upon instructions to reinstall iOS as a result of an enigmatic problem. After investigating, I found out that the phone was previously owned and locked with another person's email. The customer service representative instructed me to send pictures through Trendyol Assistant and get a report from an authorized service confirming that the item is eligible for return or exchange. The Apple Store has refuted the report, asserting that it is only released in the event of an issue. Even though I made it clear that the device was brand new, Trendyol insisted on either sending it for analysis or providing a standard return code. Now, I find myself dealing with the inconvenience of returns, all the while my money is losing its worth. Trendyol's sale tactics and lackluster customer service contribute to a frustrating experience with the iPhone purchase. If this issue isn't resolved, I'll be taking it to the Consumer Arbitration Board.
After my objections and pressure, Trendyol decided to issue a refund following their review and analysis. After speaking with different customer representatives who mentioned various situations every day, the last representative I spoke with said that no action had been taken until that day, but that they had made an instant notification. The next day, my complaint was resolved.
I purchased an iPhone 13 from Trendyol, and the phone arrived on December 9. Although the phone was in the box, the packaging was very careless. Upon opening the box, I noticed a one-centimeter scratch on the back of the phone. I reported the issue to Trendyol and requested a replacement or refund. ...
I discovered that the IMEI of the mobile phone I purchased from Trendyol.com is unregistered. After speaking with customer service, they informed me that the seller must provide the invoice, and without it, the return process cannot begin. I have been left in distress due to the seller's failure to ...
I ordered an iPhone 16 Pro Max 1TB via Trendyol on 03.12.2024. I paid exactly ₺113,000 for it. I opened the phone the day it arrived from the cargo and saw that there was a crack in the upper right corner. I created a return code the same day and sent it back. I also sent the videos and photos I too...
I purchased a cell phone from Trendyol, a platform I've used many times before without problems. However, this time there was an issue. For order 867261292, the return with code 8405 was rejected by the seller. Trendyol initiated a 21-day technical service inspection period, but the phone has seriou...
I bought a rechargeable power bank from Trendyol, but it was malfunctioning. I returned it, but the merchant refused. So I mailed it back; this time, the vendor refused it because the package had been opened. To avoid being treated unfairly, I sent the thing back again, only to have it returned. Sin...
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