The first problem I had was with the cold chain bone broth product. The product I bought in 6 jars came in a cold chain, I opened it, checked it and realized that it was spoiled. The product that I had bought many times before to feed to my baby was sent to me in a spoiled form this time. Afterward, in a conversation with customer service, they asked for the return of the product, but since I opened the product, I naturally threw away the box of cold chain materials and the ice battery. When they create a request for the return of the product, they do not take the return of the product from our door, they say to return it in accordance with the cold chain rules. I will leave my work and buy a foam box, ice battery, etc. I will then pack it and take it to the cargo company. I have never seen such a treatment neither in Amazon nor in Hepsiburada, I say that the product is spoiled, they say that you need to ship it and send it to the seller for control, in short, they imply that I am lying to their customer, that is, to me. In the face of such a humiliating approach, I condemn Trendyol and state that I will not buy products through this platform again. The second problem is that I bought a water pump for my aquarium, the product was not as I wanted, I started the return process. 2 days later, I was called by Trendyol and informed that petshop products cannot be returned. Although I said that this was not written anywhere, they declared that this situation was written in the distance sales contract. I ask you, would you review the distance sales contract for every product you purchase through your lawyer? If there is such a rule, it should be clearly stated to the customer (in the product description, etc.), otherwise it is obvious that the buyer is victimized and an unfair gain is made here. With these thoughts, I would like to state that Trendyol company provides unfair profit.
I ordered Gurvita’s lamb marrow bone broth, which is a jelly-like product, through Trendyol on November 11th, and it arrived on November 15th. When I opened the package, I found that the bottles were leaking, the product had spilled, and it was completely unusable. I contacted both Trendyol and the ...
I bought 3 products from the Trendyol app, one of which was cat food. I chose a pick-up point as the delivery address for my order to be delivered even if I was not at home. However, they did not deliver my order because the pick-up point was closed. Three days later, they called me and said that th...
I bought a product from "Merkez Ambalaj" through Trendyol, anticipating it to be of great quality and heat-resistant, as described. Unfortunately, what I received was bogus and did not fit the description at all. On top of that, I was charged an extra shipping fee that was not disclosed beforehand. ...
I bought a rechargeable power bank from Trendyol, but it was malfunctioning. I returned it, but the merchant refused. So I mailed it back; this time, the vendor refused it because the package had been opened. To avoid being treated unfairly, I sent the thing back again, only to have it returned. Sin...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
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