I purchased two items from Network through Trendyol: a swimsuit and a bikini. However, when my package arrived, only the swimsuit was included; the bikini was missing. I immediately contacted Network and Trendyol assistant to request a refund or the missing product. The store initially responded that they couldn't supply the item and instructed me to contact Trendyol for a refund. I did so and submitted a request, but three days later, the store contradicted their previous statement, claiming the item had been sent.
What should I do now? I've followed all their instructions and contacted the store, but they keep sending standard messages without addressing my issue. Trendyol just says they are sorry. Now I'm left with only one item and an unrefunded amount of 1300₺. No one is helping, and I'm stuck in this situation. I urgently need a resolution!
I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) t...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
I placed an order on Trendyol during a really good campaign. Six days passed and I still hadn’t received my package, then I was devastated by a message saying my order was damaged during shipping and would be returned. Not only will it take 15 days for me to get my money back, but the prices of the ...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I ordered two tracksuits from a Trendyol seller via Trendyol (order number: 10605955418). The delivery address was Hatay Merkez, and the shipment was supposed to be sent through Trendyol Express. However, before the products even reached me, I was informed that they had been returned directly to the...
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