Trendyol Sells Counterfeit Xiaomi Pro 11
We bought a phone from you in May 2023. It was a Xiaomi Pro 11. It started to freeze after a while. I planned to take it to the service center in the hopes that at least updating the software would fix the problem. The service didn't understand at first when I took it to them. But then they gave me back the phone without doing anything. I saw that no fix had been done when I checked for updates. When I got back to the approved service on Samsung Street, I told them, "I think you haven't updated this." Because the fix from the same date was still not ready. They said, "Let's do it right away." They found that the phone's software wasn't original while they were trying to update it. In addition, they gave me a report that said the phone was fake. I talked to Trendyol. Trendy Clothing gave me a return code. And told me to send the phone with that code. I sent both the letter and the phone call. But after 21 days, it was clear that the return request had been turned down. But why did it get turned down? The official service said the phone was not real. That wasn't a choice I made myself. I bought that phone because I thought it was the real deal. I no longer have a phone. Not only have I lost money, but I also paid ₺8900 for it last year. That much doesn't equal ₺8900 now. In every way, you lost me. You are selling fake goods. You are returning the phone that the customer gave you to the seller. The money I have and the goods I have are both going down the drain. I was fooled even by the fake item. In every way, you've hurt me. You need to get back to me as soon as possible about this. We have not been able to get the signed invoice from you. We saw that the picture was bad. However, you need to send us this bill so that we can formally protect our rights.
Here is the translated text from Turkish to English: "The phone we bought through Trendyol started having issues like freezing shortly after, and then it stopped charging. I went to the authorized service center. They stated that the charger was not original. Later, I realized that the phone had not been updated, and when I returned to the authorized service center for an update, it was discovered that the phone's software was not original. A report was also prepared regarding this. However, Trendyol informed me that they rejected the return after their 21-day review period. They kept both the money and the phone, which looked original but was fake and priced as if it were original last year. I ask you, how much is the product that was 9000 TL last year now? You make people lose money in every aspect. Moreover, you send the invoice via email, and it doesn't even open. I will take the matter to the Consumer Arbitration Committee and Xiaomi's headquarters and ensure that the necessary penalties and sanctions are applied. I will be both a provider and a follower in this matter."
It is important to additionally inform the #Xiaomi corporation about this concern. Because, according to international law, they degrade the reputation of the phone patent holder's brand by selling and permitting the sale of fake software and charger items. Your fake goods are being sold by the Trendyol firm. This is what I know: despite the official approved service's report indicating that it is counterfeit, they choose to ignore it. These businesses are tricking individuals. I paid the same amount for the phone and petrol. I'm included it to mention that Trendyol, a company that sells fake goods, can precisely determine the current worth of the money I paid that day.
I want a refund with updated amounts, or send me the original phone.
