On September 11, I attempted to place an order on Trendyol, and although the payment was deducted from my card, the order was never confirmed. It has now been three months, and the problem remains unresolved. I reach out to Trendyol Assistant daily, and they always respond with, “Your refund has been processed.” After multiple discussions with my bank, they have confirmed that no refund has been processed. I find myself caught in a dilemma, with no obvious way forward. It's surprising that a prominent platform struggles to fix a straightforward payment problem for such an extended period. I require a straightforward explanation regarding the status of my funds and anticipate a prompt resolution to this matter. This experience has completely broken my confidence in Trendyol.
I bought something from Trendyol, but it's been 15 days and I still haven't gotten my refund. Trendyol says they’ve processed my refund, but my bank tells a different story, and I can’t find the money in my account. This whole thing has really stressed me out, and I still don’t have any clear answer...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
The order I placed on Trendyol on October 16th is still showing as "in transfer," and I can't reach Trendyol Assistant for support. No information has been provided. All of the other orders I placed on the same day, even custom-made ones, were delivered days ago. The cost of my order is ₺1300. I’ve ...
I recently made a purchase through Trendyol GO, and the entire experience has left me beyond dissatisfied. After placing my order, I waited for three days, and they still hadn’t sent my product. When I reached out to ask why, they simply told me there was nothing they could do and offered to cancel ...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
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