We are a seller on the Trendyol platform. In recent weeks, a product purchased by a buyer, which we carefully prepared and delivered to the shipping company, was returned without being received by the buyer, despite multiple delivery attempts. The buyer made no effort to receive the product, and we even tried reaching out to the buyer to avoid unnecessary returns. Despite this situation, instead of charging the return shipping fee to its own member who failed to fulfill their responsibility, Trendyol is passing this fee onto us as the seller. The platform also charges us the service fee and indebts us. From now on, we will no longer sell on Trendyol, and I wanted to share this information.
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
I purchased a product through Trendyol, but the seller did not provide an invoice. I requested the invoice but received no response. When I contacted Trendyol, they told me that if the seller didn’t send it, there was nothing they could do. However, as a marketplace, Trendyol should ensure that sell...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
Trendyol is an unresponsive online shopping platform. It operates entirely in favor of the sellers. They brush off the situation by saying things like “the seller might have made a mistake, written something wrong, or given an incorrect response,” and you end up feeling like you're the one at fault ...
We sell on the Trendyol marketplace. Our product was returned to us because it was damaged during shipping. We sent 5 kg X 3 teas, totaling 15 kg, but only 5 kg X 2 plus 1.15 kg, a total of 11.15 kg, was returned. Despite providing all the necessary evidence and documentation, our compensation reque...
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