I purchased a product through Trendyol, but the seller did not provide an invoice. I requested the invoice but received no response. When I contacted Trendyol, they told me that if the seller didn’t send it, there was nothing they could do. However, as a marketplace, Trendyol should ensure that sellers comply with legal obligations. Not issuing an invoice is against consumer rights, and Trendyol should intervene. I trusted Trendyol when making my purchase, but they are not taking responsibility. My point of contact should be Trendyol, not the seller. They should resolve this issue, yet they are not providing any solution. If they allow sellers to operate on their platform, they should also enforce proper business practices.
The seller is not issuing an invoice for the product I purchased from Trendyol. They issued one initially but then canceled it and haven’t provided a new one since. Despite contacting Trendyol customer service several times, I only receive generic responses with no real action taken. The seller cann...
I ordered Trendyol, and when I got the item it lacked an invoice. I find it difficult to understand how they could send an item without a necessary proving documentation. The missing invoice has me in a tough position right now. When I contacted customer service, they merely sent me to the seller wi...
We are a seller on the Trendyol platform. In recent weeks, a product purchased by a buyer, which we carefully prepared and delivered to the shipping company, was returned without being received by the buyer, despite multiple delivery attempts. The buyer made no effort to receive the product, and we ...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
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