On July 6, 2024, I purchased an Apple Watch Series 9 for 13,899 TL from the seller "Satürn Teknolojik Ürünler Sanayi ve Ticaret Limited Şirketi" on trendyol.com, with order number 9341391162. Afterwards, I was called from the phone number 0533******01 (image attached), saying that I bought an Apple Watch Series 9 from their company, but it wasn't in stock, and asked me to either cancel the order or wait 18-20 days. I said I couldn't cancel because the product I bought had increased by 1,500 TL. They said, "We called so as not to inconvenience you," and hung up. Later, they shipped the product. When I opened the product I received from the cargo, as can be seen from the image below, I realized they had sent an unrelated product just so the order wouldn't be cancelled and I would return it, so I immediately returned it. I reported the situation to Trendyol live support. However, not only did they not help me, but they also cut the connection saying I was wasting their time. I was very surprised that Trendyol didn't help. Due to this situation, I bought the new watch for 15,462 TL, as can be seen from the image below, and lost 1,563 TL. Also, due to the Maximum credit card campaign, I lost the 1,000 TL point gift given for making a total of 15,000 TL in purchases. So, I'm at a total loss of 2,563 TL. I want this loss to be compensated.
I ordered an iPhone 16 Pro Max 1TB via Trendyol on 03.12.2024. I paid exactly ₺113,000 for it. I opened the phone the day it arrived from the cargo and saw that there was a crack in the upper right corner. I created a return code the same day and sent it back. I also sent the videos and photos I too...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I purchased an Arçelik 10120 M 1200 RPM 10 kg Washing Machine from Trendyol and successfully made the payment. I got a message saying 'We've received your order.' and they mentioned that the product will be shipped on January 30, 2024. Nevertheless, whenever I reviewed the order details, it consiste...
I placed an order (#8246544654) on 20.03.2024 via Trendyol Mertel seller with a delivery date of 28.03.2024, but my order has yet to be delivered. The seller is unresponsive to my inquiries, and Trendyol customer service claims there's nothing they can do. During this process: 1) The same seller has...
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
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