I took my Kumtel rechargeable vacuum cleaner, with a warranty certificate, to the service center for repair in March 2024 because it wasn’t charging. After one month, the service issued a report recommending a return or replacement. I sent the vacuum cleaner to Trendyol along with the service report. They informed me that they would provide a refund, but I had requested a product replacement under warranty, not a refund. As a result, I filed a lawsuit with the Consumer Arbitration Committee. After my application was approved in July, I contacted the company again, only to receive a negative response. Trendyol, which we thought was a reputable company, is even disregarding the decision of the Consumer Arbitration Committee. Not only have I been unable to use the product I paid for, but I am still struggling to get a replacement despite the committee's ruling. Now, the issue will be resolved through enforcement. From this point on, I will no longer use Trendyol or Kumtel brands.
I purchased a filter coffee machine on December 3, 2023, through Trendyol. After regular use, the product became faulty and I sent it to the authorized service under warranty. The official technical report stated that the product qualifies for either a refund or a replacement. Based on this, I conta...
On January 14, 2024, I purchased a Redmi Watch 3 smartwatch from Trendyol. Although the product is supposed to be water-resistant, it malfunctioned, and I sent it for warranty repair in June 2025. However, the warranty service rejected my request, claiming user error and liquid damage. I then filed ...
I purchased a Roborock S8 robot vacuum from Trendyol, where the seller is also Trendyol itself. The vacuum malfunctioned after 3 months of use. I contacted Trendyol to obtain technical service information, but they never provided it. Instead, they created a return request that I did not ask for. I s...
On March 20, 2024, I placed an order for a Philips upright vacuum cleaner from Trendyol. Today, March 28, 2024, the order is still listed as "being prepared." I contacted the vendor, who informed me that they do not sell such a thing and do not have it in stock and that the issue is caused by Trendy...
I purchased a Karaca Vantuz vacuum cleaner from Trendyol, but the product fell short of even the most basic expectations. The suction power was disappointing — even on the highest setting, it struggled to pick up dust from a carpet. I asked for a return, but Trendyol denied it, stating that they don...
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