I discovered that the IMEI of the mobile phone I purchased from Trendyol.com is unregistered. After speaking with customer service, they informed me that the seller must provide the invoice, and without it, the return process cannot begin. I have been left in distress due to the seller's failure to provide the invoice, and I am striving to assert my rights. I have applied to the Consumer Arbitration Board without an invoice and explained the situation. I will share the process for those who, like me, are affected. If the issue persists, I can also share screenshots of my correspondence with Trendyol customer service.
I purchased a cell phone from Trendyol, a platform I've used many times before without problems. However, this time there was an issue. For order 867261292, the return with code 8405 was rejected by the seller. Trendyol initiated a 21-day technical service inspection period, but the phone has seriou...
I bought an iPhone 15 Pro from Trendyol's store. Upon receiving the package, I eagerly unpacked it and meticulously documented each step. However, much to my disappointment, the device failed to power on when I attempted to switch it on. Upon plugging it in to charge, I stumbled upon instructions to...
I purchased a product through Trendyol, but the seller did not provide an invoice. I requested the invoice but received no response. When I contacted Trendyol, they told me that if the seller didn’t send it, there was nothing they could do. However, as a marketplace, Trendyol should ensure that sell...
I bought a phone from Trendyol that was meant to be covered by warranty, but it ended up unregistered. When I contacted Trendyol’s customer service, I found the support to be unhelpful. Rather than providing a solution, they recommended I take legal action, which was not the response I anticipated f...
I received a damaged smartwatch with a scratched case from the "Smart Best" seller on Trendyol. Without delay, I initiated a return the next day. Unfortunately, I fell into the trap of not researching the seller beforehand. It turns out, this seller has a history of sending used and invoice-less pro...
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