Through Trendyol GO, I ordered a meal worth ₺340 from Arby's. Despite being at home, the delivery status claimed it was left at my door and successfully delivered, but the meal never reached me. When I requested a refund, Trendyol GO customer service refused, stating Arby's declined the refund. However, the courier is affiliated with Trendyol GO, and they won't acknowledge it. I'm forced to pay for a meal I never received, causing frustration and disappointment. They are leaving people stranded, making you pay for uneaten food.
On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I ordered a 20-piece Nugget Menu from Popeyes via the Trendyol GO app. After waiting for about an hour, I decided to check the app. When I checked, I saw that my meal had been delivered 30 minutes ago. I checked both in front of the apartment and my door, but couldn't find the food. After that, I co...
My order hasn't arrived, despite Trendyol Express claiming it was delivered twice. Even after stating it didn't reach me, I only received a generic "product delivered to address, have a nice day" email. When I requested any official documents or reports, I received no response. I tried calling for a...
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