I purchased a Navigold DS 980 from Trendyol's electronic store with order number 2104282282, relying on Trendyol's customer protection policy. When I reported a defect, I was told to send the product back to the seller instead of being covered under warranty. Despite explaining to the Trendyol team that the box was missing due to assembly, they insisted I send the product for analysis. Even though I provided video and photo evidence upon shipping, the seller rejected the return, claiming the absence of the original box. When I contacted the company, they admitted to not even inspecting the product, stating there was no original box. Upon receiving the product, I found it shattered, with the screen detached, the frame broken, and the adhesive peeling off. Despite notifying Trendyol with photo evidence, their response was dismissive, suggesting I resend the item to the seller for reevaluation, with no guarantee of resolution. When I insisted on legal action, Trendyol simply stated, "The decision is yours. Our processes may not align with your request." Unlike other companies, Trendyol shows no remorse or commitment to resolving my issue. I will pursue my rights on social media and in court to prevent others from enduring similar mistreatment by Trendyol.
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
Hello, I bought a Ducati electric scooter from Trendyol. The thing arrived via delivery, and I put it together myself. However, the scooter received no electricity at all. I returned the merchandise to Trendyol for a refund. They sent the item to a service center, who claimed to have repaired it and...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
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