I purchased the product as a gift for my elderly parents. However, the product was too large for their bed and was not usable. The surface of the product developed staining, which gives me the right to request support under the two-year warranty stated on the seller's website. I had only 5 days to return the product from the date I received it. During this time, my mother was not at home because she was taking care of my sister's child. This situation made the return process even more difficult. When I submitted my return request, the Trendyol seller cited the use of the product as a reason; however, the product has not been used. I would like to reiterate that the opening of the package and the staining of the product were given as reasons. Additionally, I packaged the product in accordance with hygiene rules. However, considering that the return had to be made within the five-day period and taking into account the shipping times, returning the product is not feasible. This process has created significant distress not only for me but also for my family. Since I was away, my family had to go to the shipping company several times to resolve the issue. This process has caused both a loss of time and financial burden.
the other day, I bought a lingerie item from Rozen Lingerie through Trendyol, but unfortunately, the size didn't quite work out for me. I quickly initiated a return request, following all the necessary guidelines. Unfortunately, much to my disappointment, the return was denied for a rather ridiculo...
I recently purchased a spaghetti strap bodysuit from Trendyol, but the color was completely off—a dull, broken sky blue. Without even opening the package, I returned it, but they rejected my return, claiming the product had been opened. I contacted customer service and explained the situation. They ...
I purchased a silicone egg mold from Trendyol, but it was too small, causing the egg to leak from the bottom and rendering it unusable. I tried to return the item since it didn’t function as I had hoped, but my request was rejected because they stated the product had been used. I received it back, s...
I purchased a product for my dog from E-Patim using the Trendyol platform. Despite purchasing one size larger than the recommended size based on the weight-size chart in the product descriptions, the item was still too small, so I requested a return. I received the product on July 26, 2024, at 14:00...
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
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