I purchased a silicone egg mold from Trendyol, but it was too small, causing the egg to leak from the bottom and rendering it unusable. I tried to return the item since it didn’t function as I had hoped, but my request was rejected because they stated the product had been used. I received it back, so I reached out to the Trendyol assistant, who advised me to return it to the seller. I adhered to their guidelines, yet I received a notification from the seller indicating that the product would be sent back to me once more for the same issue. I am currently feeling disappointed with Trendyol because my complaint is not being handled appropriately. I followed all their instructions, but I'm left with a product that doesn't work at all.
If you come across a good seller on Trendyol, it's a very nice site, but if there is a return issue between you and the seller, you are victimized, customer satisfaction is zero, Trendyol gives indifferent cliché responses. I shipped the product I wanted to return twice at Trendyol's request, and both were rejected. I've moved past the return issue now; they victimize people with shipping back and forth, calling customer service, sending photos, and then, 'I am a consumer like you, I don't want you to be victimized, but in this situation, I can't do anything else.' This is the cliché response.
the other day, I bought a lingerie item from Rozen Lingerie through Trendyol, but unfortunately, the size didn't quite work out for me. I quickly initiated a return request, following all the necessary guidelines. Unfortunately, much to my disappointment, the return was denied for a rather ridiculo...
I purchased a product from Sands Tekstil brand through Trendyol and decided to return it. However, despite not having used the product, the store refused to accept my return, claiming that it was already 'used', and sent it back to me again. After contacting Trendyol Assistant, they requested photos...
I placed an order through Trendyol from a seller named Vesantia. When the product arrived, I tried it on and realized it didn’t fit. Without using it at all, I carefully packaged the item and initiated a return. I even took detailed photos beforehand to document its unused condition. However, the se...
I purchased the product as a gift for my elderly parents. However, the product was too large for their bed and was not usable. The surface of the product developed staining, which gives me the right to request support under the two-year warranty stated on the seller's website. I had only 5 days to r...
I purchased a product for my dog from E-Patim using the Trendyol platform. Despite purchasing one size larger than the recommended size based on the weight-size chart in the product descriptions, the item was still too small, so I requested a return. I received the product on July 26, 2024, at 14:00...
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