I canceled a hotel reservation using Travelup's website, but I didn't get an email confirming that it was canceled. However, when I checked the website later, it plainly stated that the reservation had been canceled. I even took a screenshot to make sure. Still, they charged me anyway when the original payment date rolled up. I called customer support right away, told them what was going on, and sent them the screenshot. The agent continued saying, "Don't worry, the reservation is well confirmed... you're good to go," instead of rectifying it. It was as if they hadn't even read what I wrote. They didn't care how many times I told them I canceled the booking. Not helpful at all and quite annoying. Travelup needs to take charge and really pay attention to what their clients say.
I made a reservation with Travelup that was clearly indicated as available and even got an email confirming it. So I thought everything was ready to go. Then, all of a sudden, they called it off, saying the supplier had raised the price. Just like that—no actual apology, no other choice, nothing. Th...
I purchased a flight with Travelup on July 15th, and I thought everything was set because they charged my account $420 right away. But my reservation stayed in "processing" status for more than two days, and I never got a ticket. I didn't get an email or phone explaining the delay; I had to keep che...
I booked a room through Vio.com and immediately received an “invalid reservation” notice, yet they still charged my payment. When I checked my bank account, the full amount was withdrawn, but Vio.com never issued a refund. Frustrated, I called the Dosinia Hotel directly—only to learn they have no pa...
I’ve tried booking multiple hotel stays through Vio.com and similar discount travel sites, lured by rates advertised at 10–20% below standard prices. Each time, I’ve paid up front but then either received “invalid reservation” notices or been told the hotel has no record of my booking. Every attempt...
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