I canceled a hotel reservation using Travelup's website, but I didn't get an email confirming that it was canceled. However, when I checked the website later, it plainly stated that the reservation had been canceled. I even took a screenshot to make sure. Still, they charged me anyway when the origi...
I made a reservation with Travelup that was clearly indicated as available and even got an email confirming it. So I thought everything was ready to go. Then, all of a sudden, they called it off, saying the supplier had raised the price. Just like that—no actual apology, no other choice, nothing. Th...
I purchased a flight with Travelup on July 15th, and I thought everything was set because they charged my account $420 right away. But my reservation stayed in "processing" status for more than two days, and I never got a ticket. I didn't get an email or phone explaining the delay; I had to keep che...