Tracelo Charged Me Again Even After I Canceled My Subscription

Hello, it’s not acceptable that Tracelo is charging me again, especially since the first time it was free. I even used it and canceled it right away, yet you still withdrew money from my account. Now you’re doing it again, and I do not agree with this. I immediately unsubscribed and would like you to cancel this subscription once and for all. I also request that you refund my money. Please take the necessary action as soon as possible. Thank you.
—Rokbi S*** (sassi***@hotmail.com)