On April 18, 2024, my car's rear window was shattered, so I turned to Toyota service. Despite a month passing, my window hasn't been replaced, and Toyota still hasn't provided a response on when it will be. Because of my broken window, my car has been unusable in the enclosed parking lot for a month. During a discussion with Toyota headquarters on May 15, 2024, they promised a replacement vehicle, but a day later, they informed me they couldn't provide one.
I'm beyond frustrated with the lack of action and communication from Toyota. It's incredibly inconvenient to be without my car for so long, especially when they assured me of a solution. Their failure to follow through on their promises is unacceptable, and I'm left feeling stranded and let down by their service.
On September 14, 2025, my newly purchased Toyota Corolla Cross experienced a hydraulic failure. I contacted Toyota Road Assistance, and they sent a tow truck. However, the tow truck ended up breaking the axle of my vehicle. Since then, neither Toyota nor the towing company (Assist) has contacted me...
For the past 5 months, Toyota has failed to supply the necessary parts for my Hilux, leaving my vehicle unusable. Every time I contact them, they keep delaying the delivery dates, creating endless frustration and inconvenience. Because of this ongoing delay, my vehicle's inspection period has expir...
In July 2023, I had an accident. It took 110 days for my car to be repaired and delivered. However, one part was missing, creating an unsightly appearance. As of February 21, 2024, 195 days have passed, yet the part still hasn't been procured. I see that Toyota Turkey fails to provide a solution. I ...
To the Attention of Toyota Management, I purchased 2 Toyota Corolla Cross hybrid cars from Ortaköy Toyota Distributor. On September 26, 2023, I had a small accident where my car did not hit or crash into anyone or anything, but only passed over a high sidewalk with only my left front tire. On Janua...
I have 2018 Toyota hatchback. I had an accident recently with my car. It wasn't a big one but my left front door has been replaced with new one. Interior part was damaged and it also needs to be replaced but dealer didn't have spare part of it in that time. All work has been done in certified dealer...
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