Touche Privé has been a complete disappointment for me. It has been two months since I bought and returned the item, and... despite my numerous attempts to get in touch, I have not received any substantial response. I took the step of reporting the issue to the Consumer Arbitration Committee, thinking
I placed my order on January 31, 2025. It was delivered to me on February 11, and I returned the items on February 13. S...ince then, I have been waiting for the refund of the returned products, which was approved. On Friday, April 25, I received a message saying: “The refund for your order will be tra
On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my... right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivere
On 19.04.2025, I returned 2 items from my 5-product order numbered #752616 to Touch Prive via Aras Cargo, and the return... was shipped on 30.04.2025. According to the shipment information (tracking number: 5171990869131), the package was delivered to the brand on 02.05.2025. However, I have not receiv
The return package I sent to Touché Privé arrived on May 13, and it has now been 14 business days, but I still haven’t r...eceived my refund. I’ve reached out to them several times, but I haven’t received any responses to my messages. It’s been extremely frustrating to feel completely ignored, particul
On March 22, 2025, I purchased a total of 6 items from the online store of the brand Touche. After receiving the product...s, I returned three of them — a short trench coat, a knit cardigan, and a basic long-sleeve top (wrong color sent) — on March 29 via the company’s designated courier. I have the sh
I’ve been waiting for my refund from Touché Privé for almost three months now, and this situation has escalated from fru...strating to completely unacceptable. I sent back my items on February 12, and even though I followed all the proper procedures, I have yet to see my refund. What frustrates me the
Touché Privé refuses to refund for a returned item which arrived with them on the 5th April 5th, no one answers the phon...e. Emails are a standard reply absolutely shocking customer service. Do not order! They advertise everywhere and they are relatively expensive but no refunds.
