Touché Privé

On May 29, 2025, I made a purchase from the Touche Prive website. I decided to return part of the order by exercising my right of withdrawal under the Distance Selling Regulation and shipped the items back on June 3, 2025. According to the courier tracking system, the returned products were delivere...

On 19.04.2025, I returned 2 items from my 5-product order numbered #752616 to Touch Prive via Aras Cargo, and the return was shipped on 30.04.2025. According to the shipment information (tracking number: 5171990869131), the package was delivered to the brand on 02.05.2025. However, I have not receiv...

The return package I sent to Touché Privé arrived on May 13, and it has now been 14 business days, but I still haven’t received my refund. I’ve reached out to them several times, but I haven’t received any responses to my messages. It’s been extremely frustrating to feel completely ignored, particul...

On March 22, 2025, I purchased a total of 6 items from the online store of the brand Touche. After receiving the products, I returned three of them — a short trench coat, a knit cardigan, and a basic long-sleeve top (wrong color sent) — on March 29 via the company’s designated courier. I have the sh...

I’ve been waiting for my refund from Touché Privé for almost three months now, and this situation has escalated from frustrating to completely unacceptable. I sent back my items on February 12, and even though I followed all the proper procedures, I have yet to see my refund. What frustrates me the ...

Touché Privé refuses to refund for a returned item which arrived with them on the 5th April 5th, no one answers the phone. Emails are a standard reply absolutely shocking customer service. Do not order! They advertise everywhere and they are relatively expensive but no refunds.

I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....

I made a purchase from Touche Prive on April 21 and returned the item on April 26. According to the tracking info, the return was successfully delivered to them. Their system even shows that the return has been approved—yet I still haven’t received my refund. It’s been days, and not a single cent ha...

I placed two separate orders from Touche Prive on April 14 and April 19, 2025. When the items arrived, they were too small, so I returned both of them promptly. It’s now been over 20 days since I sent everything back, and I’m still waiting for my refund. Not a single ₺ has been credited to my accoun...

I ordered two skirts from the Touche Prive website, but when they arrived, I was really disappointed with the quality. They looked and felt nothing like what was shown online. So, I initiated a return right away. But after I sent the items back, I was completely left in the dark. I received zero up...

We purchased products from Touche Prive but ended up returning them shortly afterward. It’s now been over a month, and we still haven’t received any refund. Even worse, not once during this entire time have we been informed about the status of our return or refund. There’s been total silence from th...

I bought a set from Touche Prive on April 6 and returned it on April 12. It’s now well past the acceptable timeframe, and I still haven’t received my refund. I’ve tried calling them multiple times, but no one has ever helped or followed up. Each time I call, I’m stuck listening to their automated sy...

Touche Prive sent me a defective product, so I returned it on April 9 expecting a prompt refund. But here I am, weeks later, and I still haven’t received a single ₺ back. This experience has been beyond frustrating and absolutely unacceptable. I’ve tried calling their customer service many times, b...

I ordered a product from Touche Prive, but the size didn’t fit, so I returned it promptly. It’s now been nearly a month since I sent it back on April 10, and I’m still waiting for my refund. Nothing has been deposited into my account, and there’s been zero communication from the company. When I try...

I returned a product to Touche Prive on March 23, 2025, and the courier company has confirmed that the package was successfully delivered. Yet despite this, weeks have passed and I still haven’t received my refund. According to their policy, the refund process is supposed to be completed within 14 b...

I purchased a product from Touche Prive and returned it as per their instructions. It’s now been three full months, and I still haven’t received my refund. I’ve waited patiently, but I can no longer stay silent—this is completely unacceptable. I’ve tried reaching customer service countless times. I...