We noticed screen defects in the form of light beams on the Toshiba TV we purchased on the second day of use. We submitted a request, and after inspection, it was confirmed to be faulty, leading to a product replacement. However, the new unit also had similar screen defects, as seen in the video. We contacted customer service again and shared numerous photos and videos, but on 11.02.2025, we received a call stating that the technical service found no issues and that no action would be taken. This contradicts the previous statement from service personnel who had acknowledged the defect.
For those considering purchasing a Toshiba TV, our advice is to stay away. I will also share photos of the defect and will take this matter to the Consumer Court and pursue every legal way until we get our rights and our money back. We will not give up until we receive what we are entitled to.
Hello, We were absolutely not contacted by the company in any way. We are adding new images and videos for those considering buying, so they think twice about the Vestel Toshiba brand...
I purchased a Toshiba TV in March 2020. Since the day of purchase, the TV has been plagued with issues like freezing and slow startup, but I didn't pay much attention to it. Recently, the TV started turning on for a few seconds, and then the screen would begin to distort. About 20 days ago, the pict...
We bought a 65-inch Toshiba TV 15 days ago. The screen looks dim and hazy, and the picture quality is noticeably poor. We’ve called the service team several times, but the company keeps insisting that there is no issue with the TV. They refuse to offer a replacement or a refund. Because of this, we ...
We bought a Toshiba TV from the Migros Istanbul Merter store on 19.08.2024. When the service came and opened the box for installation, they noticed that the TV was broken and kept a report. They said that there was already a red label on the product and that they could not sell the product without m...
Dear Toshiba Customer Service Representatives, My father-in-law bought a 58UA2063DT LED TV from the A101 online sales site, and it broke down within a year. When they turned on the television one morning, the screen was completely gone. We waited for the service for over 15 days (despite daily call...
I purchased a Toshiba Android TV from the A-101 supermarket chain on August 3, 2023. Within a few days, a white light appeared on the screen, gradually growing in size. When we decided to contact the service, we were informed that the wrong model had been mistakenly installed, leading us to share ou...
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