On September 17, 2024, I dropped off my package at the Boğaziçi Nazar Kırtasiye TNT delivery point around 9:30 AM. The tracking number is 267774334, and the shipment was supposed to be delivered to the Netherlands by September 18, 2024, before 6:00 PM. However, I was later informed that my shipment wasn’t loaded onto the flight on the 17th. I was then told that it would be placed on the next available flight on the evening of the 18th, which was unacceptable since I had a strict deadline of September 18, 2024, for these official documents.
There was no force majeure or valid reason for this delay. I had spent a lot of money gathering these documents, and due to TNT's failure to load them onto the scheduled flight, I’ve suffered significant losses. I only discovered that the package wasn’t loaded when the status was updated much later. This is unacceptable, especially since I paid for express shipping to ensure timely delivery. I will be pursuing legal action for the damages caused by this delay. Additionally, I couldn’t even file a complaint on the website due to technical issues. The level of negligence and lack of responsibility is beyond belief.
I had a transaction with TNT Express for air cargo shipment number 219893915. We sent out the package from our address on August 23, and it's been quite a while now, but it still hasn't reached its destination as of September 12, 2023. The delivery keeps getting delayed by the customer service team,...
TNT received my shipment (tracking number 257063082) on September 4th, and despite sending the required transport invoice and ETGB details, they still haven’t delivered my express shipment. Recently, they even asked for photos of the shipped items, which makes me suspect that the package may be lost...
On November 10, 2024, at 17:04, my package was marked as delivered to my workplace by Sürat Kargo. Since it was a Sunday and my workplace was closed, I could not receive the package. Assuming it would be delivered on Monday, I waited, but it did not arrive. On Tuesday, I visited the courier company,...
The package which I sent to America was lost on 28/01/2023. I learned that the package was lost when the receiver on the other side contacted the Fedex office in their region. The Turkish TNT/FedEx office provided evasive and misleading information. After the package disappeared, TNT/FedEx did not s...
My package arrived at Altunizade Sürat Kargo on 04.11.2024. Considering the high volume of orders due to November sales, I didn’t check the tracking status. However, on 09.11.2024, at 10:05 a.m., my package was marked as out for delivery and then returned at 10:07 a.m. I am certain that it was never...
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