After using my Tineco iFloor 3 vacuum for about two years without any issues, I discovered that as soon as the warranty expired, a part used in the motor had rusted and deteriorated, causing the device to fail. I believe this component was intentionally made from a material prone to rusting and corrosion, and that is why the product became unusable the moment the warranty ended. The fact that the entire machine stopped working because of such a simple part is troubling both financially and in terms of product reliability.
After the issue appeared, I contacted the authorized service center and customer support. I was told that whether I shipped the product or delivered it in person, any repair would only be performed for a fee. I don’t think it’s fair for a problem like this—showing up immediately after the warranty expires and appearing to be a chronic design flaw—to be pushed onto the customer as an additional cost.
I request that Tineco provide the defective motor part for my iFloor 3 free of charge and offer the necessary support so I can restore my device to working condition.
I purchased the Tineco Floor One S3 cordless vacuum hoping for a premium cleaning experience, but instead, I’ve been dealing with the same issue three times within a year. Each time, I sent the product in for repair, it was “fixed” and returned—only for the same malfunction to occur again shortly af...
My Tineco Floor One S3 vacuum developed a motor failure right after the 2-year warranty expired. It worked fine before, but one morning, I turned it on, and it immediately displayed a service warning. What’s worse, my two siblings also bought the same model, and all three vacuums failed with the ex...
My Tineco Floor One S3 vacuum started showing a service error, even though I’ve only used it around 30 times in three years. It was mostly kept in my summer house, so it has barely seen any wear. I sent it to Tineco service last week, knowing that the warranty had expired, and requested a paid repa...
I purchased my Tineco Floor One 3 vacuum cleaner in April 2024, and even though it is still under warranty and I have used it with great care, I am experiencing the same malfunction for the second time. The device releases water but does not suction it back. I had the exact same issue about three mo...
I purchased the Tineco iFLOOR3 with high expectations, but it has been a huge letdown. The device only runs for 5 seconds, then gives an error and shuts off completely. I’ve cleaned every part, made sure everything is dry, and followed every single troubleshooting step I could find—nothing works. It...
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