Tide Cleaners Lost My Favorite Clothes and Hasn’t Responded to My Calls or Emails

Trusting they would be handled professionally, I recently dropped off a few of my best pieces at Tide Cleaners. I was surprised to find my clothing gone when I went back to pick them up. I contacted the store manager immediately and she acknowledged that my thingsvanished during cleaning. She guaranteed a careful look and said that I would be informed soon. It is almost a week, though, and I have not heard anything. I tried to follow up, but my emails and calls were unaddressed. Among these items, some have emotional significance, hence I find great disappointment in Tide Cleaners' lack of responsibility and communication. This encounter has been discouraging and aggravating.