My TheBestPDF invoices come with extra VAT, how can I correct the charge?

When TheBestPDF invoices include extra VAT that does not apply, you can correct the charge by following these steps:

Check your tax details: Log in at https://thebestpdf.com and verify in your profile that your country and billing address are correct, since VAT is calculated based on this information.

Request a corrected invoice: Send an email to [email protected] with the order number, a copy of the invoice, and a brief explanation of the VAT error. Ask for a rectified invoice with the adjusted amount.

Provide proof of exemption (if applicable): If you are a business or reside in a country with different VAT rules, include your VAT ID or certificate justifying the exemption or reduction.

Claim a refund of the excess: If the charge has already been processed, request a refund of the difference along with the corrected invoice.

Escalate the case: If there is no response within 5–7 days, file a formal claim with Xolvie to find support.