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The North Face Jacket Stitching Came Apart—Damaged During Inspection

The North Face Jacket Stitching Came Apart—Damaged During Inspection
The North Face Jacket Stitching Came Apart—Damaged During Inspection
Asya
Asya
The North Face
February 18, 2025 9:13 PM75

I purchased a The North Face jacket, but after just four months of use, the stitching started coming apart. I sent it in for an inspection, but they rejected my claim and returned the jacket with additional damage—the back of the jacket had been cut when I received it!

Since the jacket was damaged during their inspection, I had no choice but to send it back again. Now, I have to wait another 21 business days for another review. I trusted The North Face for quality, but this experience has been extremely disappointing. If I had known this would happen, I would have never bought this jacket.

I have attached photos of the original issue and the additional damage caused during inspection. The North Face, take responsibility and resolve this immediately! Has anyone else faced this? I demand a proper solution!

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