I purchased a North Face jacket on 31.12.2022, and the left wrist area tore. I submitted it to the North Face store for inspection on 18.05.2024. Despite a month passing, I received no updates. When I contacted the store, I was told that after inspection, it was deemed a user error, and I could collect the jacket from the store. My complaint is about North Face Turkey's lack of care. I sent them a damaged product, and they returned it without any repair, paid or otherwise. Even if they determined it was a user error, they could have at least informed me and offered a paid repair option. Instead, they suggested I continue using the jacket with the tear. Regardless of whether the product is under warranty, I expected North Face to support its customers by offering repair services. Unfortunately, this was a poor customer experience. Selling the product is the easy part; the true value lies in the service provided after the sale. Sadly, North Face failed to deliver that service to me.
Hello, good day. I’m writing about a problem with my The North Face rain jacket, which developed a tear along the zipper—something I never expected from such a well-known and premium brand. I brought the jacket to Kar Spor on April 30, 2025, for inspection and possible repair. However, it’s been wee...
I’m extremely disappointed with the quality of the North Face down jacket I purchased. Right after I started wearing it, the feathers began leaking noticeably—especially through the inner back panel and the sleeve area, where small holes had formed out of nowhere. These aren’t minor cosmetic issues;...
About two years ago, I purchased a North Face jacket from the Vadi Istanbul store. However, every time I wore it, feathers would come out and stick to my clothes. Additionally, the jacket emitted a strong, unpleasant odor, especially in rainy weather. I returned the jacket to the store, and they se...
I purchased a North Face DryVent 3-in-1 jacket from Noradranalin Tekstil on October 27, 2023. At the time of purchase, I was assured that my invoice was stored in the seller’s system and that I wouldn’t need to provide it for warranty claims. However, after 8 months, my jacket developed a defect, a...
Around 6–7 months ago, we purchased a pair of The North Face Gorotex Off Rail shoes from The North Face store in Kocaeli Outlet Center. Within the first two months of use, we began experiencing serious quality issues — including holes forming in the soles, tears on the sides, and visible wear and de...
Comments