Tesla Model Y Delivered With Defective Hood and Misaligned Panels

I received my Tesla Model Y SM on December 20, 2024, and immediately noticed that the hood was misaligned. On December 23, I took the car to an authorized inspector who reported that the hood's bolts had been adjusted and repainted. Despite this, the hood remains misaligned. Additionally, the trunk lid also has alignment issues that require adjustment, as documented in the report.

When I brought these issues to Tesla’s attention, they asked me to bring the car to the service center. On January 30, I took it in, only to be told that the misalignments fall within Tesla’s tolerances and that fixing them would reduce the car's value. No repairs were made.

Another issue surfaced as the car started getting dirty—tape marks became visible on the glass roof, likely indicating a previous replacement. During delivery, the car was also dirty, and Tesla’s staff dismissed my concerns with an unacceptable “it’s fine if it’s white” response.

Tesla has failed to address these manufacturing defects or provide proper support. In Turkey, a new vehicle with such flaws loses significant resale value, and customers expect to receive what they paid for: a flawless car. Since Tesla has ignored these concerns, I am now pursuing legal action and demand a replacement vehicle that matches the value I paid. Tesla must take responsibility for these issues.