I received my Tesla Model Y SM on December 20, 2024, and immediately noticed that the hood was misaligned. On December 23, I took the car to an authorized inspector who reported that the hood's bolts had been adjusted and repainted. Despite this, the hood remains misaligned. Additionally, the trunk lid also has alignment issues that require adjustment, as documented in the report.
When I brought these issues to Tesla’s attention, they asked me to bring the car to the service center. On January 30, I took it in, only to be told that the misalignments fall within Tesla’s tolerances and that fixing them would reduce the car's value. No repairs were made.
Another issue surfaced as the car started getting dirty—tape marks became visible on the glass roof, likely indicating a previous replacement. During delivery, the car was also dirty, and Tesla’s staff dismissed my concerns with an unacceptable “it’s fine if it’s white” response.
Tesla has failed to address these manufacturing defects or provide proper support. In Turkey, a new vehicle with such flaws loses significant resale value, and customers expect to receive what they paid for: a flawless car. Since Tesla has ignored these concerns, I am now pursuing legal action and demand a replacement vehicle that matches the value I paid. Tesla must take responsibility for these issues.
On June 21, 2024, I purchased a Tesla Model Y SR vehicle. The vehicle was delivered to me with paint defects. It was stated that the mobile service could resolve the issue. However, one week after purchasing the vehicle, we discovered that the mobile service did not have the ability to conduct such ...
I purchased a Tesla Model Y in November 2024, and recently experienced a major safety issue: the glass roof cracked spontaneously from the inside, without any external impact or internal trauma. At first, the crack was small, and I immediately opened a service ticket. However, because of the holida...
Nine months ago, I purchased a brand-new Tesla Model Y Standard Range in Ankara. Today, when I tried to sell the vehicle, the inspection company Otorapor informed me that the hood and trunk had been repainted. When I originally received the car, it was delivered as brand new and flawless, but I was ...
I own a 2024 Tesla Model Y, and despite being driven only 9,149 km and still under warranty, the glass roof suddenly cracked on its own—without any impact, accident, or external force. This is clearly a manufacturing defect, yet Tesla's response has been deeply disappointing. I reported the issue t...
I purchased a Tesla Model Y in late 2023, and by the 4th month, I noticed a crack on the roof glass above the right door. Assuming it would be covered under warranty, I didn’t worry and scheduled a service appointment. However, I was shocked when I was told it wasn’t covered under warranty, and they...
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