Tesla Model Y Stuck in Repair for Over Four Months Due to Missing Parts
On September 3, 2025, while my Tesla Model Y was parked within İSPARK boundaries, it was struck by another vehicle. According to the accident report, the other party was found 100% at fault. Since my vehicle did not have comprehensive insurance, I took it to Auto King Kartal in Istanbul, which is an authorized service partner of the at-fault party’s insurance company. I was informed that parts would need to be ordered and that my vehicle would remain in service for approximately 1–2 months.
Within about 45 days, some parts arrived and were installed, but I was told that the rear fender body panel was still being awaited from Tesla. The service center stated that their system showed this part would arrive on December 29, 2025, and they informed me accordingly. However, when that date arrived and I contacted the service center, I was told that the part had still not arrived and that the process would take longer.
I am writing this complaint on January 14, 2026, and despite calling the service center almost every day, I am still told that the rear fender body panel has not arrived, and that there is no definite delivery date. My vehicle has been in service for over four months, and during this entire period, I have received no communication or updates from Tesla Türkiye, nor any clear information from the service center. I have been without my car for four months, which has caused significant hardship.
My damage claim is registered under file number 10ea193. I request that the rear fender body panel be urgently supplied by Tesla, that my vehicle be delivered as soon as possible, and that the extended hardship I have experienced be taken into consideration.
