On September 3, 2025, while my Tesla Model Y was parked within İSPARK boundaries, it was struck by another vehicle. According to the accident report, the other party was found 100% at fault. Since my vehicle did not have comprehensive insurance, I took it to Auto King Kartal in Istanbul, which is an authorized service partner of the at-fault party’s insurance company. I was informed that parts would need to be ordered and that my vehicle would remain in service for approximately 1–2 months.
Within about 45 days, some parts arrived and were installed, but I was told that the rear fender body panel was still being awaited from Tesla. The service center stated that their system showed this part would arrive on December 29, 2025, and they informed me accordingly. However, when that date arrived and I contacted the service center, I was told that the part had still not arrived and that the process would take longer.
I am writing this complaint on January 14, 2026, and despite calling the service center almost every day, I am still told that the rear fender body panel has not arrived, and that there is no definite delivery date. My vehicle has been in service for over four months, and during this entire period, I have received no communication or updates from Tesla Türkiye, nor any clear information from the service center. I have been without my car for four months, which has caused significant hardship.
My damage claim is registered under file number 10ea193. I request that the rear fender body panel be urgently supplied by Tesla, that my vehicle be delivered as soon as possible, and that the extended hardship I have experienced be taken into consideration.
On 17 November 2025, I had an accident with my Tesla Model Y on the Konya ring road while travelling from Konya to Ankara. Since that date, my vehicle has been waiting for repair at Tur Oto, the Tesla-contracted authorised service in Ankara. I do not have any complaint about the service; the main pr...
In August 2025, while driving my Tesla Model Y in the Izmir Bornova and Çeşme regions, the glass roof suddenly cracked across its entire length without any impact, stone chip, or visible damage. There were no external factors, marks, or dents — the crack happened entirely on its own, and this is the...
Ever since the unfortunate incident involving my Tesla Model Y, my car has been patiently waiting for the necessary parts at the authorized service center since 04/03/2024. We still don't have an estimated date for when the front bumper and seat cushion replacements will be available. It's frustrati...
The story begins with our collision with a dog that ran out from the median strip in Ankara, Turkey, with a 2023 Tesla Model Y. We called Tesla Service, and they told us that if it is not an electromechanical issue, they do not deal with it and that we should go to a body shop on our own. So, we go ...
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