I Face Frozen Earnings on Tesco Global After Failing Large Order Fulfillment

I have been running a market on the Tesco Global platform for the past four to five months, and everything was going well until recently. I received a large order that, unfortunately, I was unable to fulfill due to operational challenges. Right after this incident, Tesco Global froze all the money in my account without giving any prior notice or clear explanation.

Since then, I have been trying to reach out to their customer service for clarification and assistance. However, I have not been able to establish meaningful contact. The only advice I received was to call phone numbers starting with +44, but none of these numbers provided a solution to my problem.

This sudden freezing of my funds has caused significant financial hardship and emotional distress. I was relying on that money for my business operations and daily expenses. I urgently request that Tesco Global release my frozen earnings and provide a clear explanation of why my account was restricted. Please address this issue promptly and open effective communication channels so that honest sellers like me are not left helpless.