Temu Credit Disappeared - Missing Refund After Order

Tuğba · 2025-10-02T19:06:54+03:00

On September 29, 2025, I placed an order worth ₺2,145 through Temu. Between October 1–6, the credit amount was loaded into my account, but now my credit balance no longer appears. The phone number linked to my order is 05419294***. I completed my payment smoothly with a credit card. Since I could not reach Temu’s contact information, I was unable to get support, and this is the first time I have encountered such an issue. I request that my credit amount be reloaded to my account in full in a single transaction.

Temu

Hello! Thank you for contacting us. We sincerely apologize for the inconvenience you have experienced. Our customer service team has created a ticket to follow up on your issue. Upon our review, we have found that the total amount of this order is 2144.70 Turkish Lira. When you made the payment for your order, we detected that your points balance was zero. Your previous points balance was automatically used for other orders, so there is no available points balance for this order. If you need further assistance, please protect your valuable time by contacting us via ticket on the Temu app or website. You can also contact us through online chat. Thank you for your understanding and patience. Best regards, The Temu Team

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Temu Credit Disappeared - Missing Refund After Order

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Q&A: Explore Popular Queries

The items I bought on Temu went on sale the very next day after my order arrived. What can I do about the price difference?

I'm concerned about Temu's access to financial information when making purchases, can Temu access my bank account?