Temu Credit Disappeared - Missing Refund After Order
On September 29, 2025, I placed an order worth ₺2,145 through Temu. Between October 1–6, the credit amount was loaded into my account, but now my credit balance no longer appears. The phone number linked to my order is 05419294***. I completed my payment smoothly with a credit card. Since I could not reach Temu’s contact information, I was unable to get support, and this is the first time I have encountered such an issue. I request that my credit amount be reloaded to my account in full in a single transaction.
Hello! Thank you for contacting us. We sincerely apologize for the inconvenience you have experienced. Our customer service team has created a ticket to follow up on your issue. Upon our review, we have found that the total amount of this order is 2144.70 Turkish Lira. When you made the payment for your order, we detected that your points balance was zero. Your previous points balance was automatically used for other orders, so there is no available points balance for this order. If you need further assistance, please protect your valuable time by contacting us via ticket on the Temu app or website. You can also contact us through online chat. Thank you for your understanding and patience. Best regards, The Temu Team
