On September 29, 2025, I placed an order worth ₺2,145 through Temu. Between October 1–6, the credit amount was loaded into my account, but now my credit balance no longer appears. The phone number linked to my order is 05419294***. I completed my payment smoothly with a credit card. Since I could not reach Temu’s contact information, I was unable to get support, and this is the first time I have encountered such an issue. I request that my credit amount be reloaded to my account in full in a single transaction.
On September 29, 2025, I requested a refund through Temu for my order PO-203-01055717192311274. When I contacted Temu customer service, they informed me that the refund had already been processed. However, the ₺409.08 refund has still not been deposited into my credit card account. During this proc...
On August 7, 2025, I initiated a return request through the Temu app. The total amount of ₺1,986.74 should have been refunded to my credit card, yet to this day, the refund has not been processed. When I contacted Temu customer service, they redirected me to my bank, saying the issue was on their s...
On August 16, 2025, and August 22, 2025, I placed two orders on Temu (Order Numbers: PO-203-21359351452791313 and PO-203-08646247800951313). I canceled both orders immediately after realizing I had purchased them by mistake. However, even after a long time has passed, I still haven’t received a refu...
On January 18, 2025, I placed an order for an electronics item through the Temu mobile app (order no. PO-203-10036491167272752). I later received an email stating that the order would be canceled and a refund would be issued. Although the email said my ₺1,618.03 refund was completed, no credit has a...
Since September 11, 2025, I have had a ₺1,012 credit balance in my Temu account. This balance was created after I canceled a mistaken order, and the refund was issued as Temu credit instead of being sent back to my card. However, the credit cannot be used. Both in the mobile app and on the Temu web...
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