Temu Refund Dispute - Credit Card and Internal Balance

Nevzat · 2025-10-09T11:47:06+03:00

I returned the product from my Temu order number PO-203-16338167281270009 within the legal return period because it was too short. The total amount of the item is ₺433.11. It has been about 20 days since I initiated the return, but the refund has not been credited to my original payment method, which is my credit card. I contacted Temu customer service multiple times during this process. Each time, they expressed regret and said the process was ongoing, but they kept stalling. I provided my credit card details again and requested that the refund be issued to the same card. However, Temu insists on transferring the refund to their internal balance. I used my legal right to return the product and met all requirements, yet I am being treated unfairly. I request that my refund be issued to the credit card I used for the purchase as soon as possible.

Temu

Hello! Thank you for contacting us. We sincerely apologize for the inconvenience you have experienced. Our customer service team has created a support ticket to follow up on your issue. As a result of our review, a refund has been issued as Temu credit for your order. Please check the refund details through the support ticket. If you need further assistance, to save your time, please contact us via the support ticket within the app or on the Temu website. You can also reach us through online chat. Thank you for your understanding and patience. Best regards, The Temu Team

Nevzat

Yes, in the end, I was refunded as Temu credit. But I wanted a refund to the credit card I used for payment. They did not refund to my credit card. So I had to accept the refund as Temu credit.

Temu

We sincerely apologize for the inconvenience you have experienced. Through the ticket message, we explained that since a refund could not be made to the original payment method, the refund was issued as credit. Temu Credit is valid forever and has no expiration date, so there is no need to worry about this. Your credits will be automatically applied to eligible orders during checkout. If you have any questions, you can contact us directly via the ticket information or the online chat channel. Thank you for your understanding and patience.