I made a purchase from Temu on July 28, 2024, and requested a refund after the products arrived months later than the promised dates. On September 11, 2024, Temu informed me that a refund was issued to my card and should be available by October 11. However, when I contacted Garanti Bank customer service, they stated that no such refund was processed.
The refund reference number provided by Temu (TP-203-02589018225272729-p02) does not match any refund in Garanti’s system, and they indicated that the length of the reference number is incorrect. Despite multiple discussions with Temu, they have not provided proper documentation to verify the refund.
I am requesting that the payment be made to my account immediately. If this issue is not resolved, I will be forced to escalate the matter through legal channels.
On February 13, 2025, I placed an order on Temu and canceled it just two minutes later. Temu claims that they have processed my refund, but after multiple conversations with my bank, I was informed that no refund has been received and there is no pending transaction. I have checked my account multi...
I made a purchase of three items from Temu on December 4, 2024, and canceled the order within 15 minutes. I received a message stating that my refund would be processed within 5 to 14 days. Then, I was told on January 4, 2025, that the refund would be issued by that date. Today is January 24, 2025, ...
On August 7, 2025, I initiated a return request through the Temu app. The total amount of ₺1,986.74 should have been refunded to my credit card, yet to this day, the refund has not been processed. When I contacted Temu customer service, they redirected me to my bank, saying the issue was on their s...
I placed an order on Temu on July 8, and my items were delivered on July 18, 2025. Since two of the products were not what I needed, I immediately returned them the next day. For the first returned product, Temu informed me that the refund had been processed on July 28 to my financial institution a...
On January 17, 2025, I made two separate purchases from Temu. I immediately returned one of them, and Temu sent a message stating that my refund would be processed within 10 business days. Today is February 17, and I still haven’t received my refund. My order status even states that the money shoul...
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