I ordered a package from Temu which successfully cleared customs and was subsequently handed over to Hepsijet for delivery within Turkey. Despite receiving a delivery notification yesterday, July [date], my package failed to arrive. I took the day off work to ensure someone was home to receive the delivery.
After multiple calls to Hepsijet customer service, I was given conflicting information. Initially, I was told the package was delayed and would arrive by 9 PM. Subsequently, I was informed that the package was either returned due to inadequate packaging (which is illogical as it cleared customs) or delivered to the wrong branch.
I am extremely dissatisfied with Hepsijet's handling of this situation. The inconsistent information provided by your customer service representatives, A***, B****, and T****, is unacceptable. I insist that my package (tracking number WWETA000722303TE) be delivered without further delay. The condition of the packaging is not a concern of mine.
I made a purchase from the Temu website, and my package, which was supposed to be delivered on July 13th, got held up in customs. On July 20th, it was supposedly out for delivery. I stayed home all day waiting for the package, unable to go out for fear of missing it. Then, HepsiJet sent a message s...
I'm seriously questioning whether the order I placed through Temu even exists. The tracking history showed my package heading to the airport for over 24 hours, then—strangely—after I contacted customer service, a bunch of updates suddenly appeared out of nowhere. The same package that was "on the wa...
My most recent Temu order irritates me greatly. For fifteen days now, it has been caught at Turkey's customs; all I have heard is that customs is overly busy and my item is still under processing. My cargo arrived all the way from China to Turkey just nine days ago, but today it has been sitting her...
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