On February 19, I accidentally made a purchase on Temu and immediately canceled it, but although they claim the refund was processed to my account, no refund has appeared on my bank statement. For the past three months, I’ve been going back and forth between Enpara and Temu, and no one is helping. Temu insists the transaction was reviewed and the refund issued, while QNB, the bank behind my Enpara card, says no such refund exists. They also told me it could take 45 to 200 days to get a response to my dispute. How absurd is that? They’re saying I might get a reply in 200 days. I sent temu.com all my statements since February 19, proving no money was returned.
On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having...
I made three different orders on Temu on April 15 and canceled them immediately. It’s been a month and a half, and I’m still waiting for my refund. Whenever I reach out to Temu, they consistently tell me that the refund has been processed, yet I still haven't seen any return in my bank account. I’ve...
I bought some stuff through Temu on April 18 and April 20, but I canceled both orders immediately. I canceled right away, but I still haven't gotten my refund. I was informed that a refund was sent to my bank account and even received a transaction slip, but when I reached out to my bank, they said ...
I accidentally ordered a pair of children’s shoes from Temu and canceled the order just a minute later. On April 18, 2025, I was informed that the refund had been processed and should appear in my account by May 18. Unfortunately, there was no response. I reached out to Temu’s customer service sever...
I realized I made an error with my order from Temu and promptly asked for a refund. The details indicate that the refund for my order from February 12th was expected to be credited to my card by February 19th. Yet, here I am, still waiting for my funds. I reached out to my bank to get clarity on the...
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