Hello, I placed orders for four pieces from the Temu app, one day apart. Some of these orders have been in the customs clearance process for a week, while others are waiting at the airport. When I speak with the customer service representatives, they say don't wait because it's a holiday. When I ask what holiday, they do not respond. I inquire whether my products will be delivered, but they do not respond properly. I'd like to know the current status of my products and the exact delivery date.
I placed an order on June 14, and by June 24, it entered the customs clearance process. Temu keeps changing the dates to avoid fulfilling their commitments. None of the four separate packages I ordered have been delivered. For eight days, the status said it was in the customs clearance process. Now...
My order from Temu is still in customs as of June 27th. It was my holiday shopping, and I was informed that July 15 was the latest delivery date. However, the package is currently held up in customs. What is the issue specifically with orders placed on the 26th/27th? Is the issue going to be resolve...
I placed an order for 25 items from Temu on June 27th, and it's been stuck in customs for 11 days now. I can't get clear answers from customer service representatives. People who ordered at the same time as me have already received their packages, so why is my process taking so long? I want my issue...
I placed an order on Temu, and it has now been 10 days without a single update. Since July 3, the tracking has been stuck on “in transit to airport warehouse,” and today is July 13—nothing has changed. I’ve contacted customer support multiple times, and every time I receive the exact same copy-past...
I placed an order on Temu on July 21, and by August 16, I was informed that the customs clearance process was completed. However, by August 18, my order status changed to 'In Customs Clearance Process' and has been stuck there ever since. When I reached out for help, Temu refused to issue a refund, ...
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