Telegram Password Recovery SMS Not Received - Wrong Email Linked

Theo · 2026-03-04T08:39:29+03:00

I use Telegram on my Samsung Galaxy A13 and for about a week I have not been able to receive the SMS needed to recover my password. When I try to log in and reset my password, Telegram shows a shortened email address for recovery that is not mine. The email shown starts with “am…69”, but my correct email starts with “b…69”. I do not have any email account starting with “am”, so I cannot use that option to access my account. Because of this incorrect and unknown email and the missing SMS, I am completely unable to recover my password and access my Telegram account. I have already sent a query to Telegram support, but I have not received any response yet. I request that my account be verified and my access restored, and that the recovery email associated with my account be corrected to my real email so that I can securely recover my password and continue using Telegram.

Theo

March 4 8:39 AM114

Theo's Thank You Message

“Thanks for the awesome service.”

Theo

March 4 8:44 AM

Thanks for the awesome service.

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I lost access to my Telegram email, how can I recover my account?

7 Followers

10 Comment 102 Complaint

Telegram logged me out and won’t send SMS codes, how do I regain access?

115 Complaint

Similar Complaints

I Reset My Telegram Password, Code Not Sent or Lost, How Will I Get Email Verification?

Zeynep

November 23, 2023 2:40 PM922

I deleted my Telegram account, factory reset my phone, and reinstalled the app with a new email address. Unfortunately, ... had some trouble re-accessing Telegram after a brief absence. In spite of using the correct password, I am still prompted to enter a confirmation code. Where exactly the code is b...

Telegram Account Hacked for 3 Days, No Access Despite Support Form Submitted

Arda

September 27, 2025 10:41 AM60

My Telegram account was hacked about three days ago, and during this time I have not been able to log in at all. I fille...d out the support form to recover my account, but I have not received any response, and the issue is still ongoing. So far, I have not experienced any financial loss through the a...

I Can’t Receive Telegram SMS Code—Can't Access My Account Despite Multiple Attempts

Malik

March 31, 2025 9:55 PM861

I’m trying to log back into my old Telegram account, but the SMS verification code never arrives. I received the confirm...ation code to my Gmail, but not to my phone via SMS. I even tried using a different device, removed and reinserted my SIM card, and uninstalled and reinstalled Telegram multiple ti...

Request to Recover Telegram Account Without Access to Old Phone Number

Tonny

December 16, 2025 3:34 AM2,394

I am writing because I can no longer access my Telegram account on my Android phone. My account is linked to an old phon...e number to which I have completely lost access, so I am unable to receive the login codes that are sent via SMS or call. Although I have a backup email address registered with my ...

1 Comment

Telegram Says “Invalid Code” and Won’t Let Me Log In on Android

Enver

January 1 11:43 AM128

For about one week, I have been unable to log into my Telegram account, and I’ve reached the point of giving up. When I ...try to log in on my Android phone, I enter my phone number and then type in the verification code I receive, but the system keeps saying “invalid code.” No matter how many times I ...