5
Emrah is very satisfied with the result
Resolved

Teka DW 605 S Washing Machine Basket Rust Issue

Teka DW 605 S Washing Machine Basket Rust Issue
Teka DW 605 S Washing Machine Basket Rust Issue
Teka DW 605 S Washing Machine Basket Rust Issue
Teka DW 605 S Washing Machine Basket Rust Issue
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Emrah
November 04, 2023 9:51 pm
69
Emrah's Thank You Message
“Thank you, Ms. Zübeyde, for your solution suggestion.”

I live in a flat within a public housing complex with 678 neighbors. The constructor supplied flats with TEKA DW 605 S model washing machines. However, we discovered that the machine's baskets tend to rust, both upper and lower. I've received similar complaints from my neighbors. After researching online, I found that other public housing sites also use the same model washing machine and have the same complaints. This is evidently a quality issue that the manufacturer should compensate for, as it affects a large number of users. Almost all users are experiencing rust with their machine's baskets. I reached out to the distributor, but they offered to sell me two baskets at a price almost equivalent to that of a new washing machine, which is unreasonable and doesn't make sense. Numerous users have shared their complaints and feedback on online platforms, and I want to express my disappointment here too. I'm dissatisfied with TEKA's product quality and after-sales service. I won't recommend them to anyone based on this experience.

November 05, 2023 10:29 am (12 hours after complaint)
Emrah
Emrah
November 07, 2023 11:37 am

Sure, here is the translation: "When I called you, you didn't offer me a solution, so what is the point of calling you again?"

November 07, 2023 11:41 am
Emrah
Emrah
November 07, 2023 11:43 am

Please try to reach out via email by providing a solution; I would prefer it to be in writing.

Emrah
Emrah
November 09, 2023 11:47 am

Thank you, Ms. Zübeyde, for your solution suggestion.

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