Teka DW 605 S Washing Machine Basket Rust Issue




I live in a flat within a public housing complex with 678 neighbors. The constructor supplied flats with TEKA DW 605 S model washing machines. However, we discovered that the machine's baskets tend to rust, both upper and lower. I've received similar complaints from my neighbors. After researching online, I found that other public housing sites also use the same model washing machine and have the same complaints. This is evidently a quality issue that the manufacturer should compensate for, as it affects a large number of users. Almost all users are experiencing rust with their machine's baskets. I reached out to the distributor, but they offered to sell me two baskets at a price almost equivalent to that of a new washing machine, which is unreasonable and doesn't make sense. Numerous users have shared their complaints and feedback on online platforms, and I want to express my disappointment here too. I'm dissatisfied with TEKA's product quality and after-sales service. I won't recommend them to anyone based on this experience.
Mr. Emrah A., Due to the rust on the basket of your dishwasher, you will be contacted as soon as possible to provide service. For the special service to be provided to you, we kindly request that you contact us during business hours on weekdays (09:00-18:00) and on Saturdays until 13:00. If you wish, you can fill out the contact form. Thank you for choosing our products, and we wish you many years of healthy use. Best regards, Teka Customer Service
Sure, here is the translation: "When I called you, you didn't offer me a solution, so what is the point of calling you again?"
Dear Mr. Emrah A., We called you on 06.11.2023 to assist with your complaint, but unfortunately, we were unable to reach you. We will call you again to resolve the issue as soon as possible. For any issues, suggestions for solutions, or thoughts regarding Teka branded products and our after‑sales services, we kindly request that you contact our Call Center. Alternatively, you can fill out the contact form to write your complaint. Thank you for choosing our products, and we wish you many years of healthy use. Best regards, Teka Customer Service
Please try to reach out via email by providing a solution; I would prefer it to be in writing.
Thank you, Ms. Zübeyde, for your solution suggestion.
















