On October 20, 2023, I made a purchase of the Tefal RG8577WH 75S Max series robot vacuum from the Vatan Bilgisayar Tekirdağ Çerkezköy branch. This was due to the seller's unwavering commitment to ensuring my complete satisfaction. Sadly, I have a great deal of regret regarding this choice. I am sick and tired of having to reset the map every month and seeing the 'offline' message twice a month. I have been unable to make proper use of the product that I purchased for 14,000 lira for a period of fourteen months. Regarding my complaint, I am looking forward to receiving a prompt response.
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
On September 6, 2025, I purchased a Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner from Beylikdüzü Media Markt. Unfortunately, from the very first use, I encountered two serious issues. First, the blue-light floor cleaning attachment does not work properly on light surfaces such as thin rugs....
I purchased a Tefal X-Force Flex 14.80 Aqua vacuum cleaner from the Media Markt Gaziantep Forum AVM store, paying around ₺27,500. Since the very first uses, the device has consistently shut itself off when used on the third power level, showing an “eco” warning. Even after cleaning and maintaining ...
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