I recently purchased the Tefal Easy Fry Grill XXL from Hepsiburada, and after using it for the first time, I noticed that the area where the grill is inserted and removed got scratched. When I talked to customer service, they told me they couldn't help with the scratches and suggested that maybe I didn't insert it properly. But I've never had problems like this with coated products in the past. If it scratches easily when you use it normally, why not make it permanent instead of removable? We're willing to spend more for good quality, but now I've lost all faith in the brand. I should have chosen a less expensive option. I'm not happy with Tefal's customer service either. I don't think we can find a solution. I'm not sure what to do; I've spent so much money for only two uses.
I purchased a Tefal non-stick pan, trusting the brand’s reputation for quality. However, the pan’s coating started peeling off on its own after minimal use. I contacted Tefal customer service, but they informed me that the issue is not covered under warranty, and they cannot provide assistance. Thi...
I bought the Tefal 3x Ingenio pot set from Hepsiburada about a year ago, and now the biggest pan in the set is all bent out of shape. It's really hard to understand how a pan, which is only used for cooking and never dropped, could get warped. When I talked to customer service, they said that the wa...
I purchased the Tefal 6x chef pot and pan, but their coatings have peeled off. I sent them to the service center, but they were returned, claiming it was user error. As shown in the images I will include, the coatings on the pot and pan, advertised as durable up to 6 layers, have come off. They refu...
On April 3, 2023, I purchased the Tefal Easy Fry Grill Steam from Marmara Park Teknosa. Shortly after, in mid-August, I noticed that when I was only using the grill function, the timer was randomly advancing and reversing, and the appliance didn't automatically shut off and kept running. I sent it i...
I have been experiencing serious issues with my Tefal Easy Fry Grill. It either excessively dries out food or fails to cook it properly. I’ve noticed this problem across various items. For example, potatoes remain undercooked or cook unevenly, and chicken turns out excessively dry. This appliance i...
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