Tefal Easy Fry Grill Overcooks or Unevenly Cooks Food, Requesting Refund

November 23, 2024 12:47 AM69

I have been experiencing serious issues with my Tefal Easy Fry Grill. It either excessively dries out food or fails to cook it properly. I’ve noticed this problem across various items. For example, potatoes remain undercooked or cook unevenly, and chicken turns out excessively dry.

This appliance is far from meeting my expectations for quality or performance. Given the consistent issues, I am requesting that Tefal evaluates this product under the warranty and processes a return or refund.

I chose Tefal for its reputation, but this product’s poor performance has been incredibly disappointing. I expect a prompt resolution to this issue, as it has significantly impacted my cooking experience.

November 26, 2024 10:49 AM (3 days after complaint)

Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe Seb Customer Communication Center by contacting you. If you have any questions, you can reach us between 09:00-18:00. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center

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